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Strong brand, generalist production-support title, and metro location increase applicant competition.
Front-office trading systems (Aladdin/Portware) require finance-domain experience, limiting cross-industry transferability.
Requires ServiceNow, L2/L3 production skills and cloud knowledge, making filters moderately strict.
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Provide day-to-day technical support and issue resolution for Front Office applications including Aladdin and Portware.
Manage incident/problem management, perform testing for patches and enterprise tool changes, and maintain support documentation.
Coordinate across global teams for regional support coverage and manage user onboarding, certification renewals, controls, and risk exceptions related to vendor, risk, and internal project reporting.
Experience providing technical support for Front Office financial applications such as Aladdin and Portware - Work Experience Required: Not explicitly mentioned in the JD.
Ability to support US timezone shift hours (8:00 PM to 4:30 AM IST).
Familiarity with ServiceNow platform and enterprise scheduling systems; knowledge of cloud infrastructure (preferably AWS).
Qualifications or understanding in project management, software development methodologies, or ITIL processes preferred but not mandatory.
Experienced with technical issue diagnosis at level 2 and 3 support in financial services environments focused on investment management systems.
Comfortable collaborating with cross-functional teams, vendors, and global stakeholders in a production operations or Front Office context.
Able to handle risk identification, mitigation, and maintain compliance controls within operational processes.