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Tier-1 brand, metro location, and mid-level generalist role increase applicant competition.
Requires travel partner and platform knowledge, making cross-industry transferability moderately limited.
Explicit 4+ years requirement plus domain-specific partner operations experience produce moderately strict filters.
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Manage and resolve complex partner and operational issues including contracting, pricing, inventory, invoicing, cancellations, refunds, content, and customer complaints.
Serve as escalation point for high-impact or recurring cases, collaborating with multiple internal teams to deliver timely, sustainable solutions.
Identify trends and root causes to recommend and implement process, workflow, and technology improvements; support partner onboarding and create operational documentation.
4+ years of professional experience in partner support, operations, travel, e-commerce, or customer service environments.
Experience using CRM or ticketing systems to manage casework, escalations, and communications.
Strong analytical and problem-solving skills to investigate complex issues and identify root causes.
Work Experience Required: 4+ years
Experienced in cross-functional collaboration with Account Management, Product, Finance, Legal, Customer Service, and Supply teams in fast-changing environments.
Demonstrated ability to prioritize and drive improvements in operational processes and supporting technologies.
Skilled in partner consultation combined with operational ownership and subject matter expertise in travel or related domains.