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Moderate competition: mid-level title and 5–8 years increase applicants, ServiceNow specialization narrows the pool.
High because ServiceNow HRSD/ITSM platform expertise is specialized and not easily transferable across industries.
High strictness due to explicit 5–8 years and mandatory ServiceNow HRSD/ITSM expertise.
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Gather, analyze, and document business requirements specifically for ServiceNow HRSD and ITSM initiatives.
Collaborate with product owners, architects, and development teams to design and implement ServiceNow solutions including workflows for Case Management, Knowledge Management, Employee Center, Catalog Items, Incident, Request, Problem, and Change Management.
Support process optimization, UAT, training, release planning, deployment, and create necessary documentation like process flows, BRDs/FRDs, and test cases.
5+ years of experience as a Business Analyst with hands-on exposure to ServiceNow HRSD and ITSM modules.
Strong understanding of HR case management, employee workflows, incident/request lifecycle, SLAs, and service catalogs within ServiceNow.
Experience working in Agile/Scrum delivery environments.
Work Experience Required: 5+ years
Demonstrated ability to bridge business requirements with ServiceNow platform capabilities, focusing on HRSD and ITSM modules.
Experience in driving process improvements and supporting enterprise digital transformation programs.
Familiarity with Agile/Scrum methodologies and collaboration with cross-functional teams including product owners, architects, and developers.