Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Gather, analyze, and document business requirements specifically for ServiceNow HRSD and ITSM initiatives.
Collaborate with product owners, architects, and development teams to design and implement ServiceNow solutions including workflows for Case Management, Knowledge Management, Employee Center, Catalog Items, Incident, Request, Problem, and Change Management.
Support process optimization, UAT, training, release planning, deployment, and create necessary documentation like process flows, BRDs/FRDs, and test cases.
Minimum Requirements
5+ years of experience as a Business Analyst with hands-on exposure to ServiceNow HRSD and ITSM modules.
Strong understanding of HR case management, employee workflows, incident/request lifecycle, SLAs, and service catalogs within ServiceNow.
Experience working in Agile/Scrum delivery environments.
Work Experience Required: 5+ years
Ideal Candidate Profile
Demonstrated ability to bridge business requirements with ServiceNow platform capabilities, focusing on HRSD and ITSM modules.
Experience in driving process improvements and supporting enterprise digital transformation programs.
Familiarity with Agile/Scrum methodologies and collaboration with cross-functional teams including product owners, architects, and developers.