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Tier-1 brand, mid-level generalist role, and Bangalore location create high applicant competition.
Strong Informatica and enterprise SaaS focus makes cross-industry background transferability low.
Mandatory Informatica product experience plus explicit 3–5 year and AI/Salesforce tool requirements increase shortlisting strictness.
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Provide proactive 1:1 success guidance and technical advice to customers adopting Informatica data management products, enabling improved adoption and business outcomes.
Leverage AI and automation tools, including Salesforce Einstein, to deliver personalized, scalable recommendations and manage a high-volume book of business.
Collaborate with Account Executives and Support teams to identify expansion opportunities, feature adoption gaps, and renewal risks, contributing to customer retention and growth.
3-5 years experience in post-sale roles, preferably in enterprise SaaS or data management.
Solid understanding of data integration, data governance, and enterprise data architecture concepts.
Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred.
Based in Bangalore, India; flexible to work in rotational shifts supporting Americas, EMEA, and APAC time zones.
Experienced in managing global enterprise customer accounts with strong consultative and customer-focused engagement skills.
Proficient in leveraging Salesforce AI features and generative AI tools for content personalization and AI-first digital customer engagement.
Capable of translating AI-driven signals into impactful customer success actions across diverse cultural and business environments.