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Tier-1 brand, metro location, and visible UX research lead role increase applicant competition.
Core UX research skills transfer, but enterprise SaaS and AI focus require industry-relevant experience.
Explicit 7+ years, AI fluency, and methodological rigor make shortlisting highly selective.
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Lead design and execution of mixed-methods research including qualitative, survey, and statistical analysis to inform AI product development for Salesforce Service portfolio.
Drive integration of AI tools into research workflows to accelerate insights while ensuring accuracy, ethical data use, and AI bias mitigation.
Collaborate cross-functionally with UX, Product, Engineering, and Go-To-Market teams to influence product roadmaps and manage research projects end-to-end including timelines and budgets.
7+ years of hands-on experience in UX, product design, or technology research; at least 2 years in a large, matrixed organization.
University degree in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI) or research-focused business discipline.
Strong expertise in mixed qualitative and quantitative research methodologies including statistical analysis.
Working knowledge of AI systems’ behavior including human-in-the-loop concepts and addressing AI bias, privacy, and ethics.
Experienced in research for enterprise SaaS or technology products, preferably with exposure to Customer Service personas and use cases.
Skilled at strategic storytelling to translate complex data into actionable product and business insights for diverse global teams.
Capable of leading innovation in research operations, including managing participant recruiting, research communities, and building data dashboards or automated behavioral metrics tracking.