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Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 1 production support for Wealth Management applications on a 24x7 global basis, including incident monitoring and initial resolution.
Perform smoke testing, job scheduling management (Control-M), and troubleshooting of production issues including code fixes as needed.
Escalate complex issues to higher levels, maintain disaster recovery documentation, and coordinate across multiple teams and shifts for continuous service improvement.
Minimum Requirements
Minimum 3+ years experience in a technical, client-facing role within financial services or similar domain.
Proficient in SQL, UNIX, job scheduling tools (Control-M), and monitoring tools (HP SiteScope, CA Introscope, Patrol).
ITIL and Cloud certifications required; knowledge of ITSM processes mandatory.
Education: College or University degree in relevant field (e.g., BCA, B.Sc. Computer Science) or equivalent work experience.
Ideal Candidate Profile
Experienced in 24x7 application support environment serving global financial clients, comfortable with after-hours on-call responsibility.
Ability to translate technical issues for business users while coordinating technical resolutions with development and infrastructure teams.
Demonstrated skills in operational monitoring, incident management, scripting/automation (Python, Perl, PowerShell), and reporting tool usage (Power BI, ServiceNow).