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Mid-level, metro, generalist production-support role at a well-known financial firm increases applicant competition.
Skills like SQL, UNIX, scheduling, monitoring are transferable, though financial domain experience is preferred.
Explicit 3+ years, required Control-M, SQL, UNIX and certifications create strict shortlisting filters.
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Provide Level 1 production support for Wealth Management applications on a 24x7 global basis, including incident monitoring and initial resolution.
Perform smoke testing, job scheduling management (Control-M), and troubleshooting of production issues including code fixes as needed.
Escalate complex issues to higher levels, maintain disaster recovery documentation, and coordinate across multiple teams and shifts for continuous service improvement.
Minimum 3+ years experience in a technical, client-facing role within financial services or similar domain.
Proficient in SQL, UNIX, job scheduling tools (Control-M), and monitoring tools (HP SiteScope, CA Introscope, Patrol).
ITIL and Cloud certifications required; knowledge of ITSM processes mandatory.
Education: College or University degree in relevant field (e.g., BCA, B.Sc. Computer Science) or equivalent work experience.
Experienced in 24x7 application support environment serving global financial clients, comfortable with after-hours on-call responsibility.
Ability to translate technical issues for business users while coordinating technical resolutions with development and infrastructure teams.
Demonstrated skills in operational monitoring, incident management, scripting/automation (Python, Perl, PowerShell), and reporting tool usage (Power BI, ServiceNow).