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Metro location, popular NOC/devops early-mid role and generalist skillset increase applicant density.
NOC and networking skills are broadly transferable across industries and vendor types.
Explicit 1–2 years plus mandatory ITIL/networking and monitoring skills enforce moderate filtering.
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Perform routine service management tasks such as generating reports, assisting with Change, Problem, and Request management processes, and maintaining ticket hygiene.
Interface with internal teams and account representatives to understand service and reporting needs, ensuring contractual service support requirements are met.
Participate in continuous service improvement programs and escalate complex issues through standard processes.
Bachelor's degree (BA/BS) or equivalent combination of education and experience.
1-2 years of relevant experience in NOC, Networking, ITIL concepts, Servers, or Infrastructure monitoring.
Willingness to work 24x7 rotational shifts.
Work Experience Required: 1-2 years relevant experience.
Familiarity with service management concepts and methodologies, with ability to perform routine SAM duties under guidance.
Experience working in operational environments involving incident, problem, and change management.
Capable of maintaining positive relationships with internal and client teams, supporting day-to-day ESM processes.