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Generalist mid-level support role in a metro with popular title increases candidate competition.
Technical skills are transferable but supply-chain product knowledge and production-support experience increase domain specificity.
Explicit 5-9 years requirement plus mandatory production support tech stack enforces strict filtering.
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Provide L2 production support for One Network’s Supply Chain Application modules including troubleshooting, bug analysis, and resolving customer and product issues.
Collaborate with Network Operations Centre (NOC), client services, and professional services teams to identify, communicate, and resolve software and production system issues.
Perform on-call 24x7 rotational support, develop code/scripts for troubleshooting, document findings, and maintain knowledge base per support policies and SLA adherence.
5 to 9 years of relevant work experience in production support or technical analysis for enterprise applications.
Bachelor's or Master's degree in Engineering, Computer Science or Supply Chain (preferred).
Technical skills including Java J2EE (JDK1.4+), SQL, Shell scripting, and familiarity with tools like Kibana, OpsGenie, Nagios, JIRA, SVN, and P4.
Location: Immediate joiner required for Pune with flexibility to work 24x7 rotational shifts and on-call support.
Experienced in supporting complex enterprise supply chain applications running on Java EE platforms and familiar with server-side, integration, and UI components.
Capable of independently analyzing root causes of production defects in challenging environments and producing timely workarounds.
Effective communicator with ability to bridge technical issues to non-technical stakeholders and work across multiple internal teams.