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Job Description
Structured overview of role & requirementsAbout This Role
Resolve escalated technical support issues and ensure timely customer issue resolution.
Participate in 24x7 support operations including on-call rotations, collaborating with Engineering to troubleshoot and test.
Document incident resolutions and contribute to the technical support knowledge base to improve operational efficiency.
Minimum Requirements
Minimum 6 years experience as Support Engineer or Senior Support Engineer in cloud networking or web security.
At least 5 years experience with Linux, Unix, FreeBSD operating systems.
Experience delivering cloud-based solutions.
Strong verbal and written communication skills to interact with technical and business stakeholders.
Ideal Candidate Profile
Experienced in cloud networking infrastructure and hybrid connectivity across AWS, Azure, and GCP including VPC/VNet peering, Direct Connect, and ExpressRoute.
Proficient with cloud security management, Infrastructure as Code tools like Terraform or CloudFormation, and monitoring tools such as CloudWatch and Azure Monitor.
Skilled in administration of Linux, Windows Server, Azure Virtual Desktop, Citrix, and cloud autoscaling mechanisms.