Technical Program Manager

Oversee full product lifecycle management, ensuring alignment with strategic goals and client commitments, including intake, discovery, and delivery stages.

Maintain and report on key dashboards tracking queue volume, SLA adherence, backlog health, and delivery timelines to improve service delivery and stakeholder visibility.

Lead quarterly planning, risk management, and cross-functional collaboration to ensure clear feature definition, prioritization, and seamless work handoffs across engineering, product, and operations teams.

5+ years program or project management experience, with at least 2 years on product/technology initiatives.

Strong understanding of Agile, Scrum, Lean product development and deployment cycles.

Proficient with project management tools such as Jira, Smartsheet, and Confluence.

Work Experience Required: 5+ years program/project management, 2+ years product/technology focused. Notice period: Not explicitly mentioned in the JD.

Experienced managing complex, cross-functional technology portfolios in fast-paced environments, with strong analytical skills to drive improvements using data.

Familiar with AI development lifecycle, AI-driven product features, and emerging technologies including generative AI or LLM-based products.

Capable of autonomous work and effective leadership across multiple organizational levels, influencing both technical and business stakeholders.