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Tier-1 employer, metro Bangalore, common delivery role, broad skillset requirements increase candidate competition.
Medium because managed-services skills transfer across industries, but industry compliance experience is preferred.
Medium because domain expertise and certifications are required but no explicit years threshold.
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Oversee end-to-end managed services delivery for large, complex client contracts across multiple sites or service offerings ensuring SLA/KPI compliance.
Manage client relationships as a trusted advisor, handling contract governance, budget planning, and resolving performance issues including contractual negotiations.
Drive continuous improvement initiatives and collaborate cross-functionally to meet financial, operational, and client satisfaction goals with regular reporting to senior leadership.
Bachelor's degree or equivalent in IT, Business, or related field.
Extended demonstrated experience in managed services delivery, client management, and contractual compliance.
Proficiency in IT service management frameworks such as ITIL; Relevant ITIL and project management certifications preferred.
Work Experience Required: Extended demonstrated experience in managed services environments and service delivery.
Experienced in managing complex, multi-site managed services contracts with measurable delivery and financial accountability.
Skilled at building and sustaining strong, consultative client relationships and addressing service delivery challenges proactively.
Able to lead and mentor teams while collaborating effectively with sales, technical experts, and senior stakeholders for continuous service improvement.