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Strong employer brand, metro location, and mid-level experience increase applicant competition.
Skills transferable across industries but retail/marketplace experience preferred for faster ramp-up.
Explicit 5–7 years plus domain-specific process excellence and governance requirements raise screening strictness.
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Lead design, transformation, governance, and continuous improvement of business processes in Services & Monetization across Roundel, SD&M, and PG&M.
Own end-to-end process architecture and scalable operating models to improve execution speed, governance, reduce inefficiencies, and support revenue growth.
Partner cross-functionally with Product, Technology, Operations, Finance, and others to design workflows, establish governance, drive adoption, and provide executive reporting on operational performance.
5–7 years experience in Process Excellence, Business Transformation, Operations Strategy, Program Management, Business Consulting, or related analytical roles.
Bachelor’s degree in Business, Engineering, Operations Management, Industrial Engineering, or a related discipline.
Strong skills in process mapping, governance models, operational excellence methodologies, change management, and stakeholder management.
Proficiency in process documentation tools (Visio, Lucidchart, Miro), Microsoft Office, business intelligence platforms, and data-driven process analysis.
Experienced in leading enterprise-level process design, workflow transformation, and operating model development with measurable impact.
Demonstrated ability to influence cross-functional senior leaders and manage ambiguity in complex, multi-stakeholder environments.
Familiarity with Retail Media, Marketplace, E-commerce, Digital Commerce, and workflow automation or CRM platforms is a plus but not mandatory.