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Strong employer brand, generalist operations role in a metro, and likely mid-level profile increases candidate competition.
Facilities management and client-facing operations are somewhat transferable within FM and real estate, less to unrelated industries.
No explicit years but requires FM, vendor, compliance, and client-management skills, indicating moderate strictness.
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Manage end-to-end facility operations across multiple sites ensuring delivery of hard and soft FM services as per client SLAs.
Lead client relationship management as primary escalation point, conduct reviews, and ensure high client satisfaction with timely issue resolution.
Oversee financial management, vendor compliance, statutory and safety compliance, conduct site audits and inspections, and drive continuous improvement initiatives including digital adoption and operational efficiency.
Location requirement: On-site in Pune, Maharashtra.
Work experience required: Not explicitly mentioned in the JD.
Mandatory skills include facility management operations, client relationship management, vendor management, compliance and safety oversight, and financial acumen.
Scheduled weekly working hours: 48 hours per week.
Experienced in managing multiple site operations with responsibility for client SLAs and contract compliance.
Capable of handling escalations and maintaining strong client relationships with structured reporting and governance.
Proven ability to drive continuous improvement, implement best practices, and coordinate audits and safety compliance in facility management context.