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PwC brand, metro Gurgaon location, mid-level generalist Salesforce role with broad skill requirements increases competition.
Salesforce and Apex skills are platform-specific, moderately limiting cross-industry transferability.
Explicit years plus mandatory Apex/LWC/Agentforce and integration skills create strict shortlisting filters.
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Design, develop, and configure Salesforce Agentforce agents including Prompt Builder, Copilot Studio, and AI Agent Actions.
Integrate Agentforce with Sales Cloud, Service Cloud, external APIs, and optimize data models and knowledge bases for AI-driven interactions.
Collaborate with business stakeholders to identify use cases, monitor agent performance, and ensure security and compliance in AI solutions.
3 to 8 years of Salesforce development experience.
Hands-on experience with Salesforce Flow, Apex, Lightning Web Components (LWC), Agentforce / Einstein Copilot / AI Cloud, and AI prompt engineering.
Strong understanding of CRM processes (Sales, Service), REST/SOAP APIs, and integrations.
Education: BE/B.Tech/MBA/MCA/M.Tech; Work Experience Required: 3-5 years (inconsistent within JD).
Experience in AI and conversational design within Salesforce ecosystem, including Generative AI and automation frameworks.
Ability to work across multiple Salesforce modules (Sales Cloud, Service Cloud) and integrate external APIs.
Certifications such as Salesforce Platform Developer I/II, AI Specialist, or AI Associate related to Agentforce are preferred.