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Remote mid-level ServiceNow role with moderate-brand employer and common experience elevates applicant competition.
ServiceNow AIOps and ITOM specialization is niche and not easily transferable across industries.
Multiple mandatory ServiceNow, ITOM skills and explicit 5.5+ years requirement create strict shortlisting filters.
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Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions with a focus on alert ingestion, correlation, and noise reduction.
Configure and optimize ServiceNow integrations with monitoring tools like SolarWinds, Dynatrace, and AppDynamics, ensuring scalable and high-quality delivery.
Collaborate with stakeholders to gather requirements, customize ITOM solutions, and support platform upgrades, governance, and continuous improvement.
5.5+ years of experience with strong expertise in ServiceNow AIOps, Event Management, and ITOM.
Proficient in ServiceNow development including JavaScript, Glide APIs, Flow Designer, Integration Hub, and REST/SOAP API integrations.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
ServiceNow certifications in ITOM, Event Management, or AIOps are advantageous but not mandatory.
Experienced in end-to-end design and implementation of ServiceNow AIOps and Event Management solutions in enterprise environments.
Comfortable working with enterprise monitoring tools integration and translating business needs into scalable ITOM solutions.
Strong technical skills in ServiceNow development (JavaScript, Glide APIs) combined with stakeholder management and troubleshooting expertise.