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Senior niche IT-assessment role reduces applicant density despite Nagarro's mid-tier consulting brand.
Skills (ITSM, governance, infrastructure assessments) transfer across industries but require specific consultancy experience.
Explicit 11+ years, ITIL/ITSM expertise and governance experience enforce strict shortlisting.
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Lead and deliver comprehensive IT capability and maturity assessments for client franchisees, including analysis, scoring, and synthesis across multiple IT domains.
Translate assessment findings into actionable recommendations and phased technology roadmaps aligned with business priorities and transformation goals.
Engage and present findings to senior leadership and stakeholders, ensuring recommendations support operational continuity, cost optimization, compliance, and customer experience.
11+ years of professional experience in IT consulting, technology strategy, or IT transformation with hands-on expertise in IT capability and maturity assessments.
Strong knowledge of IT governance, ITIL or equivalent ITSM frameworks, SDLC processes, and familiarity with tools like ServiceNow and Jira.
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
Work Experience Required: 11+ years (explicitly mentioned)
Experienced consultant capable of independently managing workshops, multiple stakeholders, and delivering high-quality IT assessments and strategic roadmaps.
Proficient in evaluating and improving IT operating models, governance, service management, infrastructure, and cybersecurity controls, preferably with experience in retail or QSR domains.
Skilled at engaging senior and executive leadership, translating technical assessments into business-focused insights impacting operations, cost, scalability, and compliance.