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Tier-1 employer, generic BA title, metro location, and broad Salesforce skillset increase applicant competition.
Salesforce and services systems skills transfer across industries but require domain knowledge.
Requires Salesforce and platform administration skills but no explicit years, so moderate filtering by skill.
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Operate and administer moderately complex infrastructure or software platforms, particularly Salesforce.com within the Services organization.
Partner with business stakeholders to ensure tools remain innovative and competitive, providing technical requirements and overseeing implementations.
Identify process challenges, conduct solution and user acceptance testing, and recommend technology solutions to optimize and streamline Services organization processes.
Degree in Computer Science, MIS, Math, Physics or comparable technical degree or equivalent experience.
Experience with Salesforce.com (SFDC), Product and Entitlement systems.
Work Experience Required: Not explicitly mentioned in the JD.
Onsite work primarily from an HPE office is required.
Experienced in digital engagement and automation technology environments, comfortable with moderate complexity IT infrastructure and software administration.
Ability to collaborate across IT and business teams to preempt escalations and align technical solutions with business value.
Skilled in analyzing processes, implementing system corrections/enhancements, and overseeing technical solution testing to ensure quality and operational efficiency.