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Remote, entry-level, generalist Customer Success Ops role attracts many applicants.
Skills are highly transferable across SaaS and B2B industries.
No explicit years or certifications; bachelor's and CRM familiarity are only preferred filters.
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Manage and drive internal customer retention projects from planning to execution with cross-functional team coordination.
Lead and organize stakeholder meetings, track action items, and ensure accountability to improve customer retention and renewal outcomes.
Leverage AI tools to enhance customer business reviews, automate workflows, and support customer health scoring framework implementation.
Bachelor’s degree or equivalent experience.
Strong organizational and project management skills.
Proficiency in Microsoft Office or Google Workspace.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working across Customer Success, Sales, Product, and Operations teams to drive alignment and project execution.
Interest or some familiarity in AI tools and automation to improve operational efficiency.
Some experience or coursework in business operations, customer success, or project management preferred.