KYC Operations Team Lead - Regional

Lead and manage a team of KYC Analysts responsible for customer due diligence and maintaining KYC records according to internal policies.

Drive team performance by setting, measuring, and coaching on KPIs and ensuring quality and regulatory compliance through quality assurance frameworks.

Collaborate with stakeholders and operational teams to improve process efficiency and handle complex high-risk cases including direct customer interactions during sensitive inquiries.

Experience leading or managing a team of KYC or compliance analysts: Not explicitly quantified in the JD but implied by team lead role.

Strong knowledge of KYC operations, regulatory obligations, and risk-based approaches to financial crime and money laundering prevention.

Ability to conduct quality assurance and performance management within KYC operations.

Work Experience Required: Not explicitly mentioned in the JD

Experienced in operational leadership within KYC or financial crime compliance environments, demonstrating accountability for both team and process performance.

Strong stakeholder management skills with ability to communicate complex regulatory and operational matters effectively across teams and up to senior leadership.

Proven ability to develop team capabilities through coaching, training, and career development initiatives focused on KYC and compliance expertise.