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Tier-1 bank brand, metro location, generalist infrastructure role with broad skill requirements.
Network and server skills transfer across industries, though banking operations add moderate domain specificity.
Explicit 6+ years requirement plus mandatory CCNA and server knowledge increases filter strictness.
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Support Service Monitoring, Level 1 and Level 2 Infrastructure Support and Change Implementation in a global Network & Distributed technology environment.
Manage and resolve incidents and changes, ensuring timely service delivery operations in network and distributed platforms following established procedures.
Act as technical advisor/coach to junior analysts and coordinate with management and stakeholders for service integration and process improvements.
6+ years technical operations/support experience.
Network technical knowledge at CCNA level required.
Knowledge of distributed server technologies required.
Bachelor’s or Master’s degree preferred.
Experienced handling global infrastructure incidents and change management with adherence to operational procedures.
Capable of providing Tier I technical support and escalation coordination within a multilayer tech environment.
Able to communicate technical information appropriately to different audiences and coach junior analysts.