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Generalist branch ops title and mid-level experience increase competition despite non-metro location.
Banking operations and KYC/AML experience are industry-specific and not easily transferable.
Explicit 3–9 years branch ops experience and compliance/KYC requirements create moderate screening rigidity.
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Manage daily branch operations including cash handling, clearing, account opening, and service requests with compliance to KYC/AML, RBI, and audit norms.
Oversee operational controls like cash, vault, ATM, locker management, and end-of-day reconciliation and prepare for audits by maintaining records and addressing observations on time.
Collaborate with sales and service teams to improve customer experience, track service metrics (TAT, FTR, complaints), perform RCA-based corrections, cross-sell financial products, and train frontline staff on process and compliance updates.
3 to 9 years of branch operations experience.
Graduate degree mandatory; Banking certifications preferred.
Preferred certifications include JAIIB or CAIIB.
Not explicitly mentioned in the JD: Notice period requirement.
Experienced in managing multiple operational controls and compliance in a banking branch setting.
Ability to handle audits, service quality metrics, and implement corrective actions effectively.
Comfortable with cross-functional collaboration with sales and service teams and frontline training activities.