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Strong employer brand, generalist operations title, mid-level experience and metro context increase applicant competition.
Requires specific claim adjudication and absence management domain expertise, limiting cross-industry transferability.
Explicit 5+ years, mandatory claim adjudication expertise and platform knowledge increase selection rigidity.
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Own operational performance and ensure contractual performance standards are met or exceeded for assigned services.
Lead transition of new work/processes, coordinate with multiple teams to reduce non-value activities and handoffs, and drive process improvements using SME expertise.
Manage daily team objectives, mentor staff on process updates, conduct root cause analyses, and lead ad-hoc projects involving SOP updates and process enhancements.
Graduate degree in BA, B.Com, or BCA with no gaps or failures throughout graduation.
Minimum 5 years of work experience required.
Experience in claim adjudication (LOA/FMLA) is mandatory.
Advanced MS Excel skills and strong domain expertise in SOPs and procedures; knowledge of Absence platforms (FMLA, Leave pro, 360) is a value add.
Experienced in handling operations in claim adjudication and absence management domains with solid domain knowledge.
Comfortable working across multiple teams (onshore and offshore) and managing transitions, SOP writing, and process improvements.
Skilled in operational analysis, root cause identification, and translating process updates into team training and operational excellence.