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Common branch-operations role with mid-level experience range and broad skills at a regional bank.
Banking branch-ops require domain knowledge in KYC, cash handling and compliance, limiting cross-industry transferability.
Explicit 3–9 years branch-ops experience, compliance requirements and preferred banking certifications increase screening rigidity.
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Manage and control all daily branch operations including cash handling, clearing, account opening, and service requests with compliance to KYC/AML, RBI and audit standards.
Monitor and improve service delivery metrics such as turnaround time, first-time resolution, and complaints with root cause analysis and corrections.
Prepare for audits and inspections; maintain necessary documentation and ensure timely resolution of audit observations.
3 to 9 years of experience in branch operations.
Graduate degree required; banking certifications (such as JAIIB/CAIIB) preferred.
Experience with KYC/AML compliance and account opening processes.
Not explicitly mentioned in the JD: Notice period requirement.
Experienced managing operational controls and audit compliance in a retail banking branch environment.
Proven ability to collaborate with sales and service teams to enhance customer service and to cross-sell banking products.
Capable of training frontline staff on process updates and compliance with regulatory requirements.