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Tier-1 brand, metro location, mid-level DevOps title, and generalist skillset increase competition.
Core AWS, Kubernetes and monitoring skills are broadly transferable across industries.
Explicit years range plus mandatory AWS, Kubernetes, and monitoring skills enforce strict filters.
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Act as primary escalation point for complex incidents unresolved by L1, providing advanced troubleshooting and ensuring resolution within SLAs.
Perform deep-dive root cause analysis and participate in problem management to improve service stability for Rakuten Mobile's critical applications including eSIM service.
Collaborate with L3/DevOps and development teams while executing operational tasks such as failovers, service checks, and monitoring using cloud and container tools.
Bachelor’s degree in Computer Science, IT, or related technical field from a recognized university.
3-7+ years of experience in L2 technical or application support in a 24/7 environment.
Hands-on experience with AWS cloud infrastructure, Kubernetes, microservices, and monitoring tools (Grafana, Prometheus, ELK Stack, Loki, Sentry).
Proficiency in scripting (Shell/Bash, Python) and experience with ticketing systems (Jira, ServiceNow, Zendesk).
Experienced in complex, high-availability telecom or large-scale IT platform support with a focus on stability and incident management.
Skilled at bridging between first-level support and DevOps/engineering teams, capable of detailed technical analysis and collaboration across teams.
Comfortable working in dynamic 24/7 operational environments and adept at automation, problem prevention, and continuous service improvement.