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Strong Citi brand, metro Pune role, mid-level SRE/Application Support with broad skillset increases candidate competition.
Core SRE and application support skills are transferable, though financial domain experience is beneficial.
Mandatory 5–8 years plus specific middleware, cloud, monitoring, and SRE skills make filters strict.
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Provide technical support and incident resolution across critical business applications, coordinating with technology teams and vendors to ensure stable and high-performing systems.
Act as liaison between end users, internal teams, and third-party vendors for issue triage, escalation, and sustainable problem resolution.
Participate in application release lifecycle including post-release validation and contribute to support improvement initiatives focused on system stability and operational efficiency.
5-8 years of experience in application support or closely related technical discipline.
Hands-on experience with middleware platforms (WebLogic, WebSphere) or containerized environments (OpenShift, ECS).
Strong knowledge of AI/ML concepts including machine learning models, NLP, and data pipelines.
Experience with cloud platforms (AWS, Azure, or Google Cloud) and monitoring tools (Splunk, ITRS, Grafana, ELK Stack, Datadog).
Bachelor's degree or equivalent practical experience.
Experienced operating at the intersection of application support and Site Reliability Engineering to optimize system reliability and availability.
Technical background with exposure to middleware, cloud, and monitoring tools, capable of handling complex incident investigations and automation support.
Familiarity with financial markets or trading applications is advantageous for contextual understanding and stakeholder communication.