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Genpact brand, common SCM after-sales role, and mid-level metro hiring increase applicant competition.
Supply-chain expertise and tool experience make candidates moderately industry-specific and less universally transferable.
Requires domain-specific SCM tools and CRM skills but no explicit years, so moderate filtering.
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Manage after-sales customer queries and issues, ensuring timely and professional resolution.
Coordinate with sales, technical support, and logistics teams to resolve customer complaints efficiently.
Analyze after-sales data and customer feedback to identify trends and contribute to process improvements in service quality and customer satisfaction.
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or Master's in Operations Management.
Experience with after-sales customer support; specific work experience duration not explicitly mentioned.
Proficiency in BlueYonder Demand Planning, CRM, Inventory Management, Kinaxis, O9 Demand Planning, Order Management, Supplier Management, Supply Chain Planning, and Warehouse Management.
English language proficiency at C2 level, availability for night shift (India), and office-based work location.
Possesses strong cross-functional coordination skills across sales, technical support, and logistics in supply chain contexts.
Experienced in handling customer-facing after-sales support with solid reporting and analytical abilities.
Familiar with advanced supply chain planning and demand management software tools and certifications such as CPIM, CSCP, or equivalent.