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Senior, niche role with high requirements reduces applicant density despite remote flexibility.
Highly domain-specific MSP and IT transition expertise limits cross-industry transferability.
Very strict due to explicit 15 years and 10+ years transition leadership requirements.
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Own the end-to-end global transition services framework, including transition plans, risk management, and knowledge transfer validation for multiple IT service domains.
Lead complex multi-tower ITES service transitions involving over 500 global resources, ensuring operational readiness and alignment between US leadership and international delivery teams.
Manage transition budgets exceeding $50M, maintain strict adherence to tollgate compliance, and achieve key KPIs related to knowledge retention, SLA targets, and financial performance.
15+ years experience in transitioning large-scale global services, with at least 10 years leading multi-tower ITES service transitions.
Must be permanently based in India, able to work 3 PM to 12 AM IST, with willingness for 50% travel.
Demonstrable hands-on experience managing global transitions involving 500+ resources across IT Service Desk, EUC, ITAM, AV, and supply chain logistics domains.
Preferred certifications: ITIL v4 Master or Managing Professional, PgMP or PMP.
Proven ability to manage complex stakeholder relationships at senior levels in customer and vendor organizations across global sites.
Strong commercial experience with SOW, MSA, SLA, and managing large transition budgets (>$50M).
Operates effectively bridging US corporate leadership and international delivery, ensuring operational alignment and resource readiness.