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Generic Business Analyst title plus mid-level (3+ years) and likely metro location increase applicant competition.
Core BA and onboarding skills transfer across industries but favor SaaS and enterprise implementation experience.
Explicit 3+ years plus mandatory onboarding, BA, and documentation skills create moderate shortlisting filters.
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Own the end-to-end client onboarding and implementation journey for enterprise clients, ensuring adherence to onboarding milestones and smooth adoption.
Translate client requirements into functional/business specifications, collaborating with product, engineering, and operations teams to deliver scalable solutions.
Drive process improvement and automation initiatives by analyzing operational data and coordinating cross-functional efforts during solution development and deployment.
Bachelor's degree in Business Administration, Information Systems, Computer Science, Operations, or related field (or equivalent practical experience).
3+ years of experience in business analysis, client onboarding, implementation, operations, or process improvement involving client-facing roles.
Experience in requirements gathering, functional specification writing, and collaborating with cross-functional teams (product, engineering, operations).
Travel requirement: minimal, as business needs require.
Experienced managing complex client engagements with multiple stakeholders and systems, demonstrating strong organizational and prioritization skills.
Skilled in data interpretation and able to drive data-driven recommendations to support continuous process improvement and automation.
Comfortable coordinating testing, quality validation, and change management activities across cross-functional teams.