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Mid-level, generalist production support role at a strong financial-services brand with broad technical requirements.
RSA Archer GRC and financial compliance focus increases domain specificity, though core sysadmin skills are transferable.
Explicit 5–9 years plus mandatory technical skills and ITSM experience yield moderately strict shortlisting.
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Provide L2/L3 production support for RSA Archer GRC platform including incident management, problem resolution, and root cause analysis for recurring issues.
Manage platform upgrades, patching, vulnerability remediation, configuration changes, production validation, and deployments.
Monitor infrastructure health, availability, and performance; maintain documentation, compliance, and collaborate with cross-functional technical teams for issue resolution.
5 to 9 years of experience in production support or related IT operations roles.
Hands-on experience with SQL querying, database troubleshooting, and scripting in Python, PowerShell, or Shell.
Experience with incident, problem, and change management processes using ITSM tools like ServiceNow or Jira.
Willingness to work on-premises with flexible availability including occasional weekends and extended business hours during production incidents.
Experienced production support engineer with specific knowledge or interest in GRC platforms, preferably RSA Archer.
Strong analytical and debugging skills with proven ability to automate operational tasks and work in a fast-paced environment.
Comfortable collaborating with development, database, cloud, and infrastructure teams; able to maintain compliance and security standards effectively.