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Tier-1 brand, metro location and mid-level generalist role increase candidate competition.
Role requires specialized MES/MOM and Apriso knowledge, making background transferability across industries limited.
Explicit 4-6 years requirement plus specific MES/Apriso, ITIL and tooling skills make shortlisting stringent.
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Provide Level 1 support for Apriso, EAM & QDA manufacturing applications through ticketing systems including incident management, troubleshooting, and resolving within SLAs.
Perform operations tasks such as regression testing, deployment of packages/builds, monitoring critical IT issues, and preparing knowledge base documentation.
Collaborate with functional and integration test teams to investigate and resolve issues, continuously enhance system performance aligned with manufacturing process optimization.
Bachelor’s degree in IT, Mechanical, or Electrical engineering.
4 to 6 years of application support experience, preferably with manufacturing/shop-floor applications.
Experience with Apriso modules (Production, Quality, Warehouse, Maintenance, Time & Labor) or exposure to ERP tools like SAP PP/MM is advantageous but not mandatory.
Not explicitly mentioned in the JD: notice period, strict onsite requirements beyond Chennai location explicitly stated as primary location.
Experienced in supporting manufacturing execution systems with hands-on knowledge of Apriso and related tools.
Capable of managing ITSM ticketing platforms (e.g., ServiceNow) and comfortable working with regression testing and system deployment.
Operationally focused with a structured, analytical approach and ability to work flexible hours including night shifts.