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Niche Nokia FlowOne/UIV skills plus moderate employer brand make applicant competition moderate.
Highly telecom-specific OSS/BSS and Nokia platform expertise limits cross-industry transferability.
Role mandates specific Nokia FlowOne/UIV, Diameter, OSS/BSS and ITIL experience, enforcing strict candidate filters.
Serve as the highest technical escalation point (L3) for Nokia FlowOne platform incidents and integrations.
Own root cause analysis and resolution of critical P1/P2 production issues affecting IMSI provisioning and service activation.
Build and maintain operational documentation and participate in 24x7 on-call support for proactive and reactive system health monitoring.
Hands-on experience with Nokia FlowOne platform components (Design Hub, OrderHub, etc.) and Nokia Unified Inventory (UIV).
Strong knowledge of telecom provisioning, IMSI/SIM lifecycle, and Diameter protocol (S6a, Gx, Gy/Ro, Cx/Sh).
Experience troubleshooting OSS/BSS integrations including HSS/HLR, PCRF, OCS, and billing platforms like Matrixx or Aria.
SQL and log analysis skills with tools like Elasticsearch, Kibana, or Grafana; experience with ITIL incident and change management processes.
Experienced in complex telecom OSS/BSS integration troubleshooting and incident management at L3 escalation level.
Comfortable coordinating with vendors and cross-functional teams for incident resolution and platform improvements.
Skilled in analyzing telecom protocols and system workflows with a strong focus on root cause analysis and operational documentation.