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Specialized ServiceNow lead skills lower applicant pool, but mid-level experience increases competition.
Platform-specific ServiceNow expertise transfers across industries but remains specialized.
Explicit 6+ years, 3+ years technical lead requirement and specific ServiceNow technical skills raise shortlisting strictness.
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Own end-to-end design, development, and delivery of solutions on the ServiceNow platform, focusing on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI).
Lead technical solution architecture and stakeholder management to ensure scalable, secure, and performant implementations aligned with business outcomes.
Drive integration and development using core ServiceNow components and APIs, ensuring platform health, CMDB accuracy, and advanced virtual agent capabilities.
6+ years of hands-on experience with ServiceNow platform; at least 3 years in a technical lead or solution architect role.
Bachelor's degree required.
ServiceNow Certification mandatory.
Proficient in JavaScript, Glide API, ServiceNow core components, integrations using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, and experience with CMDB and Virtual Agent design.
Experienced in delivering complex ServiceNow projects involving CSM, Virtual Agent, CMDB, and integrations in Agile/Scrum environments.
Technical leadership mindset with strong solution architecture skills and ability to engage stakeholders effectively.
Familiarity with Now Assist (GenAI), ServiceNow DevOps practices, and strong SDLC knowledge preferred.