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Strong employer brand, generic Project Manager title, metro hiring, and broad skill requirements increase competition.
Role requires niche MFT/production support and banking enterprise experience, limiting transferability across industries.
Explicit 12+ years, mandated production support leadership, and ITSM/tool requirements create strict shortlisting filters.
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Lead and manage a global 24x7 production support team for Managed File Transfer (MFT) platforms, ensuring high availability and performance of critical file transfer services.
Own end-to-end production support including incident, problem, change, and release management aligned with ITIL practices to minimize business impact and ensure SLA adherence.
Drive operational excellence through data-driven governance, proactive monitoring, automation adoption, capacity planning, and continuous improvement initiatives.
12+ years of production support experience with at least 5 years in people management and leading global teams.
Strong knowledge of ITSM processes (Incident, Problem, Change) and IT infrastructure including operating systems, databases, networking, and security.
Experience with MFT platforms such as IBM Sterling B2B Integrator, Sterling Connect: Direct or equivalent is expected though not strictly mandatory.
Work Experience Required: 8-10 Years (as per mandatory skills section) but detailed description emphasizes 12+ years experience.
Experienced leader capable of managing and developing a high-performing, geographically dispersed 24x7 production support team.
Proficient in strategic planning and driving process improvements via data-driven decision making including use of monitoring and analytics tools like Splunk, AppDynamics.
Familiarity with financial services or large enterprise environments and certified in ITIL Foundation or higher is a strong advantage.