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Tier-1 employer and metro location increase applicants, but role specificity lowers competition.
Role requires HR/L&D and Workday LMS experience, moderately transferable across industries.
Explicit 10–12 years, leadership requirement, and LMS expertise create strict shortlisting filters.
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Lead and develop the Mumbai Learning Services team managing learning administration, content management, and LMS reporting to meet defined service levels.
Oversee learner support services including access provisioning, enrollment management, training plans, and compliance reporting.
Manage team capacity, flag resource issues or automation opportunities, escalate SLA breaches, and partner on Workday Learning platform administration.
10-12 years of relevant HR experience with at least 3 years leading offshore or shared services HR teams.
Bachelor's or Master's degree with HR specialization.
Strong operational management skills including SLA tracking, capacity planning, and performance management.
Work experience in MNCs and LMS administration expertise is preferred.
Experienced in managing centralized or shared services teams within HR learning or development functions.
Able to operate across international time zones with flexibility.
Demonstrated skills in operational excellence, process improvement, and team leadership in an MNC environment.