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Tier-1 employer, metro location, common mid-level HR role increases applicant competition.
Core HR operations and learning skills transfer across industries, though global service-delivery experience adds moderate specificity.
Mandatory 3–5 years HR experience and SME service-delivery expectations tighten shortlisting to medium.
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Serve as primary contact for learning-related employee and People Leader inquiries via phone, chat, and case management, ensuring resolution within defined service levels.
Drive continuous improvement in learning services by analyzing service delivery metrics and maintaining knowledge base content.
Support daily HR learning service operations including training new team members and participating in projects focused on operational excellence.
Bachelor's degree required.
3-5 years of relevant HR experience in HR Operations, Learning, HR Shared Services, HR Service Delivery, or related HR function.
Ability to work flexible schedule aligned with international time zones.
Relocation assistance not available.
Experience supporting global or regional HR service delivery environments preferred.
Track record of involvement in process improvement and transformation initiatives.
Strong operational focus with demonstrated ability to manage case resolution and drive continuous service enhancements.