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Metro location and senior title, but niche hardware SME skills limit broad applicant pool.
Endpoint hardware and HAM skills transferable across industries, healthcare context adds moderate specialization.
Explicit eight-year experience and education requirement create a high filter for candidates.
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Serve as technical authority on end-user hardware including laptops and desktops across a global enterprise environment.
Manage global hardware lifecycle including procurement, provisioning, imaging, deployment, and retirement, while maintaining accuracy of hardware asset inventory.
Support testing, implementation of new hardware models, consult internal customers on specifications, and participate in projects to automate IT operations and improve client satisfaction.
Bachelor’s degree or higher from accredited institution OR High School diploma/GED plus 8 years IT experience.
Minimum 5 years of experience supporting end-user hardware environments.
Hands-on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
Work location: Hybrid; Domestic travel up to 20% possible.
Experienced with managing global hardware asset lifecycles in enterprise IT environments.
Capable of conducting advanced hardware troubleshooting and root cause analysis internationally, beyond North America.
Comfortable working in projects involving IT process automation, stakeholder consultation, and vendor relationship management.