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Popular analytics role, metro location, and broad skill requirements increase applicant density.
Core analytics skills transferable, but contact-center context and call-listening reduce cross-industry fit.
No explicit years but expects senior analytics skills, team oversight, and NA shift availability.
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Oversee a small analytic team and own analytic projects impacting business performance and call center metrics.
Partner with internal and client units to understand business strategies and identify improvement opportunities across operations and finances.
Manage analytic projects end-to-end including data analysis, solution implementation, and tracking results to assure value realization.
Bachelor's degree mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Must be willing to work fully onsite in Gurugram, India and align to a North American work schedule.
Advanced Microsoft Office skills required; exposure to Python, SQL, Databricks preferred but not mandatory.
Experienced in driving data-driven process improvements and business insights in a small team setting within fast-paced environments.
Skilled in analytic project management from opportunity identification through solution implementation and ROI tracking.
Comfortable working closely with cross-functional teams and clients to translate data into actionable recommendations.