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Mid-level metro role at a known enterprise brand with common 2–4 year generalist reliability requirements.
Observability, scripting, and SaaS admin skills transfer across industries, though enterprise-tool expertise adds some specificity.
Explicit 2–4 years plus mandatory SaaS administration, scripting, observability, and on-call experience increases screening strictness.
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Own daily administration and operational support of enterprise SaaS productivity and collaboration platforms (e.g., Jira, Confluence, Figma, Lucid).
Monitor and improve operational reliability through incident triage, alert noise reduction, automation of manual tasks, and observability tuning to enhance platform uptime and service maturity.
Support integration, patching, upgrades, and governance of enterprise platforms, contributing to automation workflows and operational documentation.
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
2-4 years experience in enterprise platform operations, SaaS administration, or infrastructure support.
Experience administering enterprise tools such as Jira, Confluence, or similar SaaS platforms.
Working knowledge of monitoring and event management, PowerShell or equivalent scripting, and familiarity with ITIL and ServiceNow workflows.
Experienced in managing enterprise SaaS collaboration tools with a focus on operational reliability and automation-driven improvements.
Comfortable working within multi-team environments including Security, Cloud, IAM, and ServiceNow to ensure service reliability and compliance.
Practiced in monitoring, alert tuning, incident triage, and automation scripting to proactively reduce incidents and improve MTTR.