Back
Tier-1 employer, metro location, mid-level generalist DevOps/reliability role with remote global scope.
Core ITSM, incident management, and reliability skills are transferable across industries though regulated healthcare experience is beneficial.
Explicit 5+ years IT Problem Management plus required incident governance and ServiceNow/ITSM expertise increases strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and own small to medium initiatives addressing ambiguous technical and business problems within RDT enterprise-wide digital platforms.
Manage end-to-end execution of IT Problem Management processes including root cause analysis and governance of major incidents to minimize disruption and ensure compliance.
Collaborate cross-functionally with stakeholders, mentor technical teams, and align solutions with global strategy to optimize system performance and reliability.
5+ years experience in IT Problem Management with strong implementation of ITSM processes and governance.
ITIL Certification (preferably focused on Problem/Incident Management) and expert proficiency in ITSM platforms such as ServiceNow.
Proven experience in managing Infrastructure Major Incident processes and collaborating with global, remote teams.
Fluent English communication skills (written and spoken) required for global stakeholder engagement.
Experienced in leading cross-functional teams to resolve complex business or systemic IT issues within regulated industries such as pharmaceuticals or biotechnology.
Strategic thinker with ability to prioritize, maintain a big-picture perspective, and drive process innovation and automation in IT operations.
Skilled in stakeholder management, technical mentorship, and operating within agile and lean process frameworks across global organizations.