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Tier-1 brand plus general operations title and mid-level experience drive high candidate competition.
Operations skills transfer across supply-chain and courier roles, but domain experience remains important.
Explicit 2–4 years logistics experience required but no niche certifications, so moderate strictness.
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Lead and manage all outbound operational activities during assigned shifts, ensuring timely processing, sorting, loading, and dispatch of shipments as per agreed service commitments.
Supervise, coach, and deploy frontline operational staff including TSRs and Senior TSRs to optimize manpower utilization, productivity, and shift performance.
Maintain operational discipline, safety compliance, and accurate dispatch documentation while collaborating with inbound operations and other support functions to ensure seamless shipment connectivity.
Education: Graduate in any discipline OR 10+2 with a 3-year Diploma from a recognized institution.
2–4 years of relevant experience in courier, express logistics, warehousing, distribution, or supply chain operations including frontline operational team leadership.
Experience with outbound operations, shipment processing, dispatch planning, loading, routing, and service centre operations.
Basic computer skills and familiarity with operational systems and handheld scanners.
Proven experience leading shift-based outbound logistics operations with responsibility for delivery performance and workforce management.
Demonstrated ability to enforce operational discipline, safety standards, and compliance within a fast-paced courier or logistics environment.
Comfortable working in a structured, metrics-driven environment requiring coordination across multiple operational and support teams.