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Strong brand, mid-level generalist HR role in Hyderabad with popular platform requirements increases candidate competition.
HR operations and ServiceNow/SuccessFactors experience transfer across employers but remain domain-specific.
Explicit 4–6 years requirement plus ServiceNow/SuccessFactors experience and UAT expectations increase filter rigidity.
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Support product owners by translating HR requirements into actionable inputs for technology teams to deliver and sustain HR solutions.
Coordinate UAT activities including test planning, defect tracking, retesting, and issue follow-up.
Provide Tier 1 support for managed products including query triaging, resolution, escalation, and maintaining documentation and support materials.
Bachelor’s degree or equivalent experience.
4–6 years experience in business analysis, HR operations, process improvement, or related support roles.
Experience supporting HR processes and enterprise service management tools like ServiceNow HRSD.
Shift timings fixed: 2:00 PM – 11:00 PM (Mon-Thu) & 11:00 AM – 08:00 PM (Fri) at Hyderabad location.
Experienced in stakeholder management and working across global or matrixed environments with multiple teams including HR COEs, technology, PMO, and change management.
Comfortable working in an agile environment while managing multiple priorities effectively.
Familiarity with HR platforms such as ServiceNow and preferably SuccessFactors, particularly in Career Development and Learning Management Systems.