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Tier-1 brand, metro Bengaluru, mid-level generalist platform role, and broad governance requirements increase candidate competition.
Role requires ServiceNow platform and enterprise architecture experience, reducing cross-industry transferability.
Explicit 5+ years requirement and enterprise-architecture expertise increase screening rigor.
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Define and maintain ServiceNow platform vision, strategy, and governance aligned to enterprise IT and business objectives.
Provide architectural guidance and shape governance frameworks including instance strategy, integrations, and data models.
Anticipate and mitigate platform risks and influence adoption of leading practices across customer, partner, and ServiceNow teams.
Minimum 5+ years experience in enterprise architecture, solution strategy, and program leadership.
Proven experience engaging at Executive level to influence platform direction and business outcomes.
Experience with AI integration in work processes or decision-making.
ServiceNow Certified Technical Architect (CTA) certification highly desirable.
Experienced in defining enterprise-scale architectures and governance models for large platforms like ServiceNow.
Skilled in platform strategy, integration patterns, and delivery governance with ability to influence executives and multiple stakeholders.
Operates strategically to ensure platform scalability, health, and alignment with business transformation goals, engaging cross-functional teams and partners.