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Tier-1 brand, metro location, mid-level generalist role, and broad technical requirements increase applicant competition.
APIs, Splunk, and access provisioning are transferable across industries, though banking compliance slightly reduces transferability.
Explicit 2+ years, mandatory Splunk and hands-on API skills, plus banking compliance increase screening rigor.
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Evaluate and resolve moderately complex business problems using automated internet/intranet systems and provide technical assistance.
Manage API portfolio including customer onboarding, progress tracking, issue resolution, and coordinate with internal teams for full resolution.
Serve as single point of contact through customer onboarding, deliver training, and maintain communication between business and technology teams.
2+ years of Business Systems Data experience or equivalent through work, training, military experience, or education.
Mandatory experience with API handling and monitoring tools like SPLUNK.
Experience provisioning certificates and using CRM tools (Salesforce, Microsoft Dynamics 365, Zoho CRM) and provisioning customer access in tools like APIGEE and Active Directory.
Must be amenable to work in shifts.
Experienced in Agile Scrum environments and coordination with squads/teams.
Hands-on experience with AI solutions including PoCs and understanding of AI concepts such as LLMs, RAG, prompt engineering, and AI-powered platforms like Microsoft Copilot.
Strong analytical, communication, and customer engagement skills, and capable of managing multiple priorities in a fast-paced environment.