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Generalist production-support role, metro location, hybrid work, and known employer produce moderate applicant competition.
Core DevOps skills are transferable, but marketing-platform and client-facing experience increase domain specificity.
Explicit 7-10 years requirement plus mandatory skills like Control-M, SQL, Unix, scripting and AWS create strict filters.
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Own implementation and monitoring of production processes including troubleshooting, incident management, and escalation within digital marketing data platforms.
Validate data extracts and reporting against predefined business requirements and act as primary liaison between clients and Operations Support team.
Drive operational metrics, production trend analysis, root cause analysis, automation and process improvements across multiple accounts and domains.
7-10 years of production support work experience.
Bachelor's degree in Science or Engineering.
Essential skills: SQL and database management tools (e.g., SQL Developer, TOAD), UNIX/Linux/Windows familiarity, Unix/PERL scripting, Python exposure, job scheduling tools like Control-M.
Must be able to work flexible shifts covering APAC, EMEA, and NA time zones.
Experienced in managing complex production support environments involving integration of web services, database, and hosting technologies.
Comfortable handling client escalations and communicating technical issues to multiple stakeholders at different levels.
Proactive in driving operational excellence through documentation, automation, trend and root cause analysis in fast-paced, multi-account settings.