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Known services brand, hybrid work, and a generalist application-support title create high candidate competition.
Low — DevOps and application-support skills are broadly transferable across industries.
Moderate because certifications and domain skills are emphasized despite no explicit years requirement.
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Own advanced technical support for troubleshooting and resolving application-related incidents.
Collaborate with cross-functional teams to minimize downtime and ensure timely resolution of application issues.
Perform regular application maintenance including monitoring performance, applying patches, upgrades, and supporting new application implementations (testing, deployment, post-implementation).
Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering.
Required certifications: AWS Certified DevOps Engineer - Professional and Certified Kubernetes Administrator (CKA).
Experience with Agile methodology, ITIL framework, technical support, and Unix Shell scripting required.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in application support within fast-paced, technology-driven environments involving cloud and automation tools.
Comfortable working with cross-functional teams to resolve complex technical issues and implement application solutions.
Demonstrates expertise in cloud technologies (AWS), container orchestration (Kubernetes), and application maintenance processes.