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Tier-1 brand, metro location, and generalist engineering title increase candidate competition.
Role requires semiconductor equipment and real-time control experience, making industry background highly relevant.
Explicit 5–8 years requirement plus mandatory customer-facing and system-level skills increases filtering.
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Manage customer-facing software activities including escalation handling, upgrades, patch creation/testing, and maintenance of install-base at customer sites.
Investigate and resolve software/system issues via log analysis, code review, and collaboration with engineering teams to root cause and closure.
Support new product and feature launches by coordinating with development and program management, ensuring Alpha, Beta, and customer readiness including creating customer documentation and notifications.
Bachelor’s or Master’s degree in Engineering (preferably Computer Science, Electronics, or Information Technology).
5 to 8 years of relevant work experience.
Experience in customer management roles involving direct customer interaction and escalation resolution.
On-site work location in Bangalore, India.
Experienced in troubleshooting and supporting software for semiconductor equipment or real-time control systems.
Strong analytical and problem-solving skills with ability to work cross-functionally between software development and customer support.
Familiarity with computer architecture and operating systems, capable of handling technical escalations and customer communication effectively.