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Mid-level implementation role, generalist title, and metro startup brand increase candidate competition.
Core implementation and project skills transfer across industries, though SaaS/retail experience is favored.
Explicit four-year requirement but flexible domain background makes shortlisting moderately strict.
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Support enterprise client onboarding and implementation across commerce, omnichannel, logistics, and store operations workflows.
Coordinate internal teams and client stakeholders to ensure timely execution, risk escalation, and smooth platform adoption.
Track implementation progress, operational KPIs, and contribute to process improvements and customer success initiatives.
4 years of experience in Implementation, Customer Success, Operations, Account Management, or Project Coordination.
Strong communication and stakeholder coordination skills required.
Proficiency in Excel/Google Sheets, project tracking, and documentation tools.
Work Environment: Onsite, office-based five days a week.
Experience in SaaS, ecommerce, retail tech, logistics, or enterprise platform implementations is preferred.
Execution-focused individual capable of managing multiple tasks and timelines in a fast-paced tech environment.
Skilled at cross-functional coordination among Product, Operations, Support, and Engineering teams with a focus on operational execution and risk management.