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Metro location and recognizable employer increase competition, while HR-analytics/chatbot specialization limits applicant pool.
Medium since HR operations and analytics skills transfer across industries, but people-function knowledge remains important.
Medium because BI, AI/chatbot, stakeholder engagement, and confidentiality skills are required though no strict years specified.
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Develop and maintain BI dashboards and reporting to analyze People & Culture (P&C) service performance and employee experience trends.
Collaborate with senior stakeholders to gather requirements and deliver reporting, automation, chatbot, and service improvement solutions.
Support AI-enabled tools and chatbot platforms to enhance service delivery accuracy, efficiency, and employee knowledge access while ensuring compliance and data confidentiality.
Bachelor’s degree in IT, Business, or related field or equivalent experience.
Experience creating or enhancing BI dashboards and service performance reports, preferably in People & Culture or operations.
Strong stakeholder engagement skills to translate requirements into solutions involving reporting, automation, and chatbots.
Authorized to work full-time without visa sponsorship; work experience required: Not explicitly mentioned in the JD.
Experienced in using digital tools including HR systems, BI platforms, automation, chat, and AI-assisted support channels in a P&C or shared services environment.
Analytical mindset capable of interpreting trends, identifying root causes, and driving practical service improvements.
Ability to handle sensitive employee data responsibly and ensure AI/chatbot outputs follow compliance and quality standards.