Back
Tier-1 brand, metro location, and a common mid-level production-support role with broad skills create high competition.
Requires RSA Archer GRC platform and enterprise production-support expertise, limiting cross-industry transferability.
Explicit 5–9 years plus mandatory Archer GRC L2/L3 experience and specific monitoring, scripting, and ITSM skills increases strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide L2/L3 production support for RSA Archer GRC platform including incident resolution and system health monitoring.
Manage platform upgrades, patching, vulnerability remediation, configuration changes, and production validations.
Collaborate with cross-functional teams for troubleshooting application, database, and infrastructure issues and maintain documentation and compliance records.
5 to 9 years of experience in production support or related roles.
Hands-on experience with Archer GRC applications and integrations support.
Proficiency with SQL querying, database troubleshooting, and script automation (Python, PowerShell, or Shell scripting).
Willingness to work on-premises with flexible support including occasional weekends and extended business hours for critical issues.
Experienced in incident, problem, and change management processes within enterprise support environments.
Proficient in application monitoring tools such as Dynatrace, Splunk, or AppDynamics and comfortable working with database and infrastructure teams.
Capable of maintaining compliance documentation and managing operational procedures in a fast-paced production environment.