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Metro-based, generic ops manager role at a known BPO attracts many qualified applicants.
Analytics and operations skills are transferable, though WFM and client-facing BPO experience adds specificity.
Specific analytics, financial modeling, and leadership skills required despite no explicit years specified.
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Own end-to-end data-driven business insights by translating goals into analytical solutions, tracking KPIs, and stabilizing operations.
Manage and deliver automated reporting and executive dashboards via Tableau or Power BI for real-time business health visibility.
Lead and mentor a team of data analysts, ensuring timely delivery of high-quality analytical outputs and manage operational workflow for SLA adherence.
Proficiency in SQL, Python basics, advanced Excel including Power Query and macros for data manipulation and financial modeling.
Experience in designing executive-level dashboards using Tableau or Power BI.
Work Experience Required: Not explicitly mentioned in the JD.
Location requirement: Gurgaon, India.
Experienced in applying financial modeling and operational KPIs to drive business strategy and cost optimization.
Skilled in translating complex data into clear visual and narrative formats for diverse stakeholders including senior management.
Demonstrated capability in managing cross-functional teams and client relationships with strong operational ownership.